Privacy Policy

1. Who we are

This website and its services are operated by:

Dsync
Belgium
VAT: BE 0750 739 715

For any privacy-related questions, you can reach us at: info@dsync.io

Dsync acts as the data controller for all personal data collected through this website and its associated services.

2. What data we collect and why

We collect personal data only where we have a legitimate reason to do so. The table below outlines what we collect, why, and the legal basis under the General Data Protection Regulation (GDPR).

Data	Purpose	Legal basis
Name and email address	Account creation, service delivery, transactional communication	Contractual necessity (Art. 6(1)(b) GDPR)
Billing information	Processing payments for paid services	Contractual necessity (Art. 6(1)(b) GDPR)
Website and application usage data	Platform operation, debugging, service improvement	Legitimate interest (Art. 6(1)(f) GDPR)
IP address and technical request metadata	Security, abuse prevention, performance monitoring	Legitimate interest (Art. 6(1)(f) GDPR)
Communication history	Support and service continuity	Legitimate interest (Art. 6(1)(f) GDPR)

We do not collect sensitive personal data as defined under Article 9 GDPR (such as health data, biometric data, or political opinions).

3. How we collect data

We collect data in the following ways:

Directly from you, when you create an account, fill in a contact form, or communicate with us
Automatically, through your use of the platform, including technical logs, request metadata, and usage patterns
Via self-hosted analytics, which we operate ourselves. No data is shared with third-party analytics providers

4. How we use your data

Your data is used exclusively to:

Provide and maintain the services you have subscribed to
Send transactional communications related to your account (invoices, service notifications, status updates)
Monitor and improve the security, reliability, and performance of our infrastructure
Comply with legal obligations where applicable

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for unsolicited marketing without your explicit consent.

5. Data storage and infrastructure

All data is stored and processed exclusively within the European Union. We use European cloud infrastructure throughout our stack. Your data does not leave the EU.

We apply appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted connections (TLS), access controls, and infrastructure monitoring.

6. Data retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

Specifically:

Account data is retained for the duration of your active account, plus a maximum of 2 years after account closure
Billing records are retained for 7 years in accordance with Belgian accounting legislation
Technical logs are retained for a maximum of 90 days
Communication history is retained for 2 years from the last interaction

You may request deletion of your data at any time, subject to the exceptions described in Section 8.

7. Third-party processors

At the time of this writing, Dsync does not share personal data with any third-party processors. All services including analytics, email delivery, and infrastructure are operated directly by Dsync.

Should this change in the future, this policy will be updated accordingly and you will be notified where required by law.

As a data subject under the GDPR, you have the following rights:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may request correction of inaccurate or incomplete data
Right to erasure — you may request deletion of your data, subject to legal retention obligations
Right to restriction — you may request that we limit processing of your data in certain circumstances
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to processing based on legitimate interest
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@dsync.io. We will respond within 30 days. We may ask you to verify your identity before processing your request.

If you believe your rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority ( Gegevensbeschermingsautoriteit / Autorité de protection des données):

Gegevensbeschermingsautoriteit
Drukpersstraat 35
1000 Brussels
Belgium
www.gegevensbeschermingsautoriteit.be

9. Cookies

Dsync uses only technically necessary cookies required for the operation of the platform, such as session authentication tokens. We do not use tracking cookies or third-party advertising cookies.

For analytics, we use a self-hosted, cookieless analytics tool that does not track individuals across sessions or set any cookies on your device.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services or legal obligations. When we do, we will update the date at the top of this page. For material changes, we will notify registered users by email.

We encourage you to review this policy periodically.

11. Contact

For any questions about this privacy policy or how we handle your data:

Dsync
Belgium
info@dsync.io

Last update on 4/26/2026